Shipping Policy
At CHRONO Watches (“CHRONO,” “we,” “our,” or “us”), we strive to provide a seamless shopping experience. Please read the following Shipping Policy carefully for information regarding shipping times, costs, and delivery procedures.
Shipping Methods & Delivery Times
We work with a network of trusted suppliers and manufacturers to fulfill your orders. Shipping times vary depending on the manufacturer and the product. Generally, you can expect the following:
Processing Time: Orders typically take 2-5 business days to process. However, some products may require additional processing time due to their nature or the manufacturer’s location.
Shipping Time: After processing, shipping typically takes between 7 to 14 business days. This may vary depending on your location and the manufacturer’s shipping method. Please note that tracking information may not be available immediately after your order is shipped. Tracking info may take up to 3-5 business days to be applied to a fully shipped order.
Shipping Fees: Shipping fees are calculated at checkout based on the delivery address and the size/weight of the products in your order.
Shipping Restrictions: At this time, we ask you verify we are shipping to your country. We have international fulfillment, shipping directly to the United States from manufacturers. Orders shipped to international locations may incur additional customs duties, taxes, or other fees, which are the responsibility of the customer.
Order Tracking
Once your order is processed and shipped, we will send you a tracking number (if applicable). Please allow up to 3-5 business days for the tracking information to be updated in the shipping carrier’s system. Provide your order email, number, and tracking ID to see shipping status.
Return Policy
Returns must be requested within 30 days from the date of purchase. After 30 days, we can no longer accept returns.
Eligibility for Return: The item must be in unused, resalable condition, with all original packaging, tags, and accessories. You must also provide proof of purchase (such as an order confirmation or receipt).
Return Process: To initiate a return, please contact our customer service team at [email protected] with your order details.
Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.
Refund Policy
At CHRONO Watches (“CHRONO,” “we,” “our,” or “us”), customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, please review the following Refund Policy.
Eligibility for Refund
Defective or Damaged Items: If your item is defective or damaged upon arrival, we will issue a full refund or send a replacement, depending on your preference. You must contact us within 7 days of receiving the damaged product to receive a refund for a damaged product.
Change of Mind: Refunds are only available if the item meets our Return Policy conditions (unused, unopened, and within the 30-day return window).
Proof of Purchase: A valid proof of purchase is required for all refund requests and must be provided upon refund request.
Refund Process
To initiate a refund request, please contact our customer service team at [email protected] with your order details. If approved, your refund will be processed back to the original payment method within 7-10 business days.
Non-Refundable Items
Certain items are non-refundable, including but not limited to:
Custom or personalized products
Perishable items
Intimate or sanitary goods
Gift cards
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically for updates. You can track your order here.
